Privacy Policy

About this policy

Honest Haus is a trading name of Sam and Court Creative Pty Ltd (ABN 50 682 588 281) ("we", "us", "our"). We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

This policy explains what personal information we collect, how we use it, and your choices. It applies to www.honesthaus.com.au and to our design and consulting services.
 

What we collect

We only collect information we need. Depending on how you deal with us, this may include:

• Contact details — name, email, phone number and postal address

• Project details — site address, lot and council information, budget, timeframe, household needs and design preferences

• Health-related preferences you choose to share — for example, sensitivities to certain materials that affect your home's specification. We only collect this with your consent and use it solely for your project.

• Billing details — company name, ABN and invoicing information

• Website data — pages visited, device and browser type and general location, collected through cookies and analytics
   

You can browse our website without telling us who you are. If you prefer not to give us certain information, we may not be able to provide our services.
 

How we collect it
 

We collect personal information directly from you when you submit an enquiry form, email or call us, book a consultation, sign up to our updates, or become a client.
 

We may also receive information from others involved in your project with your permission, such as your builder, town planner, certifier, surveyor or engineer, or from public sources such as council and planning records.
 

We photograph completed projects for our portfolio only with the client's consent, and we never publish a client's name or address without permission.
 

How we use it

We use your personal information to:

• respond to your enquiry and assess whether we're a good fit for your project

• prepare proposals, deliver our services and manage your project

• coordinate with consultants and builders working on your project

• send invoices and manage payments

• send updates or newsletters, if you've opted in

• improve our website and services

• meet our legal, tax and insurance obligations

We will not sell or rent your personal information to anyone.
 

Who we share it with
 

We only share your information where needed to deliver our services, or where required by law. This may include:

• Project consultants and trades you've agreed to involve — such as town planners, certifiers, surveyors, engineers, energy assessors, contract designers and builders

• Service providers who help us run the business — such as our website host (Wix), email and file storage (Google Workspace), estimating and project management software (Wunderbuild), accounting software and our accountant

• Government bodies and councils when lodging applications for your project
   

We require these parties to handle your information appropriately and only for the purpose it was shared.
 

Overseas storage
 

Some of our service providers, including Wix and Google, store data on servers outside Australia, including in the United States. By using our website and services, you consent to your information being stored and processed overseas by these providers. We choose reputable providers with strong security practices.
 

Cookies and analytics

Our website uses cookies — small files stored on your device — to make the site work, remember your preferences and understand how visitors use it. We use Wix's built-in analytics and may use Google Analytics. This information is aggregated and does not identify you personally.
 

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.
 

Marketing emails

We'll only send you newsletters or updates if you've subscribed or asked to hear from us. Every email includes an unsubscribe link, or you can email us to opt out at any time.
 

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. These include password-protected accounts, two-factor authentication where available, and limiting access to people who need it for your project.

No online system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and, where required, the Office of the Australian Information Commissioner (OAIC).
 

How long we keep it

We keep enquiry details for up to two years if you don't go ahead with us. We keep client and project records for at least seven years after your project finishes, to meet tax, insurance and professional obligations. After that, we securely delete or de-identify them.
 

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Just email us. We'll respond within 30 days, and there is no charge for a reasonable request. If we can't meet your request, for example because we must keep records by law, we'll explain why.
 

Complaints

If you're concerned about how we've handled your personal information, please contact us first so we can put it right. We aim to respond within 30 days.
 

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
 

 Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
 

 Contact us

For privacy questions, requests or complaints:

Honest Haus

Sam and Court Creative Pty Ltd · ABN 50 682 588 281

Email: studio@honesthaus.com.au

Web: www.honesthaus.com.au

Hunter Region, NSW, Australia